Terms & Conditions

Website Policies

Our website policies are designed with you, the customer, in mind to ensure that your online shopping experience with Waitemata Hydraulics & Engineering Supplies Ltd will be secure, prompt, efficient and hassle-free. As far as possible our online policies are consistent with our in-store company policies and procedures.



Privacy Policy

Waitemata Hydraulics & Engineering Supplies Ltd (and its employees) will only collect information from you for the following reasons:

  • For registered online shopping at Waitemata Hydraulics & Engineering Supplies Ltd stores and recording your orders.
  • To add to our company database so we may inform you of specials, promotions, offers and events via email or post.

We will take all reasonable steps to ensure that information held is accurate, up-to-date, complete, relevant, not misleading and is used only for the purposes stated in this policy. We will not hold customer details for longer than is required for the purpose for which the information was originally gathered and lawfully used.

We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorized person or organisation. We will not disclose any personal information about you to a person, body or an agency that is not entitled to obtain this information. We do not share your details with third party companies, with the exception of courier companies. Such companies and individuals will have access to specific personal information required to make deliveries, but may not use your details for any other purposes.

You are entitled to obtain from us confirmation as to whether or not we hold such personal information and you shall have access to this information. You may also request to have corrections or changes made to this information. You may also request that your details do not appear on our database. You can make changes to your personal information on the Login page or you can contact us using our "Contact Us" page on our website, or alternatively phone us on on (09) 839-2040

It is necessary for you to register your details with us in order to place online purchases through our website; however you have the right to choose not to receive emails or mailers from us that are not related to your orders or enquiries.

The information is held by:
Waitemata Hydraulics & Engineering Supplies Ltd
27-31 Waipareira Avenue Henderson, Auckland 0610 New Zealand


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Secure Shopping

Waitemata Hydraulics & Engineering Supplies Ltd is conscious of the need for privacy and security for your Internet shopping experience.

We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.

There are visual clues on screen that tell you when you have entered a secure environment. In the bottom of your browser, the key or padlock icon, which is normally broken, becomes solid.

As part of the software used by Waitemata Hydraulics & Engineering Supplies Ltd there are secure processes built into the store. Specifically the engine ensures:

  • Every order has a unique number
  • Every order is logged in a robust database
  • All your payment details can only be retrieved by Waitemata Hydraulics & Engineering Supplies Ltd in an encrypted session
  • Confirmation emails of your order are sent to you the customer

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Email Policy

We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us you go on a list to receive email announcements about products, offers and promotions from Waitemata Hydraulics & Engineering Supplies Ltd. We do not disclose your email address to third parties.

Every email message we send you includes an email address to which you can respond. If at any time you decide you do not want to receive our emails simply click the unsubscribe link at the bottom of the newsletter. This will remove your email address from our mailing list. If you unsubscribe you will still receive emails specifically related to your online orders.


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Delivery Policy

Delivery charges are calculated and added to your order after you enter your delivery location and before you enter your payment details. You get to see the full charge before completing your purchase.

We support delivery of all of our products anywhere in New Zealand; however some isolated regions may require additional delivery time. If this is the case for your area we will notify you of this. We do not deliver outside New Zealand, however overseas orders may still be placed with a New Zealand delivery address.

The anticipated delivery time will be within 3-5 working days unless an item ordered is out of stock in which case you will be notified of the expected additional delay.

Deliveries are made by courier. The delivery company used is dependent on your delivery location and the size of the items ordered. Our delivery charges are as follows (excl GST):

For orders that fit inside an A4 envelope: $7 delivered anywhere in NZ

For orders that fit inside a wine carton:
Upper North Island: $8.50
Rest of North Island: $15.00
South Island: $20.00

For large/heavy items over 5kg we will email you a quote for delivery.

Note that higher charges will apply for large/heavy items and also for deliveries to some rural and remote areas. We will advise you by email when you place your order if a higher delivery charge is required. We will not send the goods without your approval of this higher rate.


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Description Policy

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.


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Returns & Damaged Goods Policy

At Waitemata Hydraulics & Engineering Supplies Ltd, we stand by the quality of our product and we make things right if you are not satisfied with your purchase.

You can return any product you buy from us for a full refund or exchange within 14 days of purchase, no matter what the reason. The product must be returned in its original condition with packaging and invoice.

Delivery charges are non-refundable.

To return product please visit your nearest Waitemata Hydraulics & Engineering Supplies Ltd store (Henderson or Manukau) with a copy of your invoice. If you do not live in Auckland then please call us on (09) 839-2040 and we will advise you on how best to return the goods to us.

If the goods have been damaged in transit please call us on (09) 839-2040 and we will arrange to replace the damaged product(s).


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Pricing Policy

All prices are stated in New Zealand dollars - GST is stated as being inclusive or exclusive. All prices on this website are consistent with prices offered in Waitemata Hydraulics & Engineering Supplies Ltd stores.


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Terms of Site Usage

This site and its content is made available for the purposes of shopping online with Waitemata Hydraulics & Engineering Supplies Ltd and providing information about Waitemata Hydraulics & Engineering Supplies Ltd's products.

Reproduction of the images and text on this site for any other purposes is prohibited.

All images and textual content on this website is copyright © Waitemata Hydraulics & Engineering Supplies Ltd


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